Returns and Exchanges
You must initiate and return your product(s) within 30 days of delivery.
To initiate a return, contact us at firstname.lastname@example.org
To be eligible for a return/exchange, your item must be in the same condition that you received it.
Return for Exchanges: We'll cover the return shipping fee and send you a return label free of charge.
Return for Store Credit: We'll cover the return shipping fee and send you a return label free of charge.
Return for Refund: You will be responsible for paying for the return shipping.
Once your return is received and inspected, we will send you an email confirming your exchange, refund to original payment method or refund to store credit.
Refunds to original payment methods will be processed and should appear in your account in approximately 5-10 business days.
Notice: Do not send your return to our office address or our shipment warehouse. Instead, please contact us for either the return label or our return address.
We can not refund or exchange your order if it's been shipped to the incorrect return address.
If you'd like to cancel your order, please do so within 12 hours of placing it. Orders cannot be cancelled 12 hours after placing them. We process orders as quickly as possible so cancellations are time sensitive.